Programme: All

ET "TAMARA STOYANOVA STOEVA" is a cable operator offering digital television on the territory of the town of Apriltsi. According to the National Classifier of Economic Activities (NKID - 2008), the company's activities fall within the scope of code 62.09 "Other activities in the field of information technology".

This project presents and justifies the benefits of the applicant's investment intention to build a modern customer service center in the town of Apriltsi. The construction of the center aims to significantly improve customer relationship management and increase customer satisfaction from using the services of ET "TAMARA STOYANOVA STOEVA".

The following investments in tangible and intangible assets are envisaged within the project:
1. Specialized software for managing customer relationships (CRM);
2. Server configuration servicing the CRM software - 1 pc.;
3. Server configuration for database and record storage from Telephony – 1 pc.;
4. Computer system for customer service – 1 pc.;
5. Managed modular network switch – 1 pc.;
6. Solid waste container - 1 pc.

The center will be built in a rented premises located at the address: Apriltsi, Apriltsi Municipality, Lovech District, Center Quarter, land property with cadastral number 52218.530.542, in which the company's office and technical center are currently located.

The construction of the center will bring significant benefits, both for the company's activities and for its customers, the most important of which are:
1. Improved customer relationship management;
2. Increased customer satisfaction;
3. Optimization of marketing efforts;
4. Increased sales;
5. Workflow optimization;
6. Improved contract and subscription management;

The expected duration of the project is 6 months, and the total cost is 198,780.00 leva, excluding VAT.